Refund Policy
Last updated: January 2025
1. General Information
This Refund Policy applies to any services or products offered by Thogreonghuzur.
Thogreonghuzur
Contact person: Maarten de Vries
Sleep & Health Center Haaglanden
Laan van Meerdervoort 229
2517 AZ The Hague
Netherlands
Email: connectuse@thogreonghuzur.world
Phone: +31 70 311 4141
2. Free Content and Resources
The information and resources provided on our website are offered free of charge for educational purposes. As these materials are provided at no cost, refunds do not apply to free content.
3. Paid Services or Products
If we offer paid services or products in the future, the following terms will apply:
Eligibility for Refunds
Refund requests may be considered under the following circumstances:
- Service was not delivered as described
- Technical issues prevented access to content
- Duplicate charges occurred
Refund Request Period
Refund requests must be submitted within 14 days of purchase, in accordance with EU consumer protection regulations.
Non-Refundable Items
The following are not eligible for refunds:
- Services that have been fully delivered or consumed
- Digital products that have been downloaded or accessed
- Personalized or customized services
4. How to Request a Refund
To request a refund, please contact us with the following information:
- Your name and contact information
- Order or transaction number
- Date of purchase
- Reason for refund request
Send your request to: connectuse@thogreonghuzur.world
5. Refund Processing
Once your refund request is received and approved:
- We will process the refund within 14 business days
- Refunds will be issued to the original payment method
- You will receive a confirmation email once the refund is processed
6. EU Consumer Rights
In accordance with EU Directive 2011/83/EU, consumers have the right to withdraw from a purchase within 14 days without giving any reason. This right does not apply to digital content if performance has begun with your prior consent and acknowledgment that you lose your right of withdrawal.
7. Disputes
If you are not satisfied with our response to your refund request, you may:
- Contact us again to discuss the matter further
- File a complaint with the Dutch consumer protection authority
- Seek resolution through the European Online Dispute Resolution platform
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
9. Contact Us
For questions about this Refund Policy or to submit a refund request, please contact us:
Contact person: Maarten de Vries
Email: connectuse@thogreonghuzur.world
Phone: +31 70 311 4141
Address: Sleep & Health Center Haaglanden, Laan van Meerdervoort 229, 2517 AZ The Hague, Netherlands